Reference

Terms That Govern Your ta10 Account

Using ta10 means you agree to the terms set out here — covering account access, payment conduct, and your rights as a user. Availability depends on your local law and eligible regions, so read this before you open an account.

Account EligibilityPayment RulesUser RightsJurisdiction Notice
ta10 Terms That Govern Your ta10 Account
CONTACT PATHS

Reach Us About a Legal Query

Team online

Live Chat

Open the chat widget from any page on ta10. Our support team handles account, payment, and terms queries — including bKash and Nagad transaction disputes.

Email Support

Send detailed legal or account questions to our support address. Include your registered mobile number so we can match your account and respond accurately.

Account Help Centre

Log in and visit the Help section for self-service answers on account status, wallet verification, and how our terms apply to your specific payment method.

HOW WE HANDLE DATA

Account Security and Your Data Rights

Data We Hold

We store your registration details, transaction history, and device access logs. Payment data from bKash, Nagad, or Rocket is retained only as long as required for account verification and dispute resolution.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Every login triggers an OTP to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact support — do not share the code with anyone.

Requesting Changes

To update your registered details or request deletion of your account data, contact support via live chat or email. We process verified requests within the timeframe required by applicable law.

Common Questions About Our Terms

Access depends on your local law and eligible region. We do not confirm legality in any specific location — you are responsible for checking the rules that apply where you are before opening an account.

A name mismatch triggers a manual review. Our team will contact you via your registered number to verify ownership before crediting or releasing funds. This protects your account from unauthorised transactions.

Yes. Contact support through live chat or email with your registered mobile number. We will verify your identity and provide your account data within the timeframe required under applicable law.

Submit a closure request through the Help section or via live chat. Any remaining balance is returned to your verified Rocket, bKash, or Nagad wallet after a standard identity check is completed.

Close your account before the updated terms take effect and request your outstanding balance. Continuing to use ta10 after the change date is treated as acceptance of the revised terms.

Reach our support team via live chat or email. Include your transaction reference and the mobile wallet number used — bKash, Nagad, or Rocket — so we can locate the record and respond accurately.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.